All Reservations Made Online Must be Confirmed by Calling Our Office Directly at 1-773-673-9203
A-1 Rental Vans requires all customers to report any warning lights that they see in the vehicle to us or take the van to the nearest dealerships for further inspection and checking.
Some models of Mercedes-Benz Sprinters vans need a refill of DEF (Diesel Exhaust Fluid). This fluid helps make the Sprinter a very low emission vehicle. You will get a warning light when DEF refill is required. DEF is sold at most auto parts stores, Walmart, gas stations and is inexpensive and it is very easy to refill.
All customers are responsible to maintain the cleanliness of the vehicle rented. The renter will be charged spills or stains on the seats or the floor during the time of the rental.
Renters must return the vehicle with the same quantity of fuel at the time they picked up the van. If someone fails to refill the fuel, we will charge twice the market rate per gallon to refill the tank.
Smoking of any kind is not allowed in the vehicle, this includes vaping products. Smoke is considered damage to the vehicle and will be charged $500 fee plus a $50 service fee.
Because of the safety and liability reasons A1 Rental Vans do not supply snow chains and do not recommend you drive anywhere that requires snow chains. In the event of unexpected bad weather, we advise you to stop and park the van in a safe place. We also recommend that you avoid driving in areas prone to extreme snowstorms. If you do use snow chains you do so at your own responsibility and if there is any damage to the van, as a result, will be your own responsibility.
In the event of any mechanical breakdown, contact A-1 Rental Vans at 1 (773) 673 9203, If you cannot get the van repaired in less than 24 hours, then you need to find a suitable replacement vehicle by yourself. We are not responsible for your new rental or trip interruption. We will terminate our rental agreement at the time of your mechanical failure and reimburse any unused days of your rental.
Occasionally there are situations where maintenance or repairs will be necessary. Should a mechanical repair be necessary during your rental, please be assured that A1 will reimburse you for all authorized mechanical repairs, provided that the repair is not due to misuse of the vehicle. Please present the receipts for all repairs when returning the vehicle. The renter must inform us of any repairs prior to servicing the vehicle. All repairs over $100 require our approval.
In the event of an accident, no matter how large or small, we require that you notify our office first at 1-(773) 673-9203, and call 911. We also require you to provide us with a copy of the accident police report. After hours, please email us directly.
We have a 24-hour nationwide road service available. If you need emergency roadside assistance anywhere in the continental U.S. or Canada, simply call 1-888-628-5095. When you call the roadside service, be prepared to provide the customer care representative the following information:
Roadside assistance must be contacted to repair flat tires and renters are not authorized to fix flat tires on their own.
However, please also call us to let us know that you are having problems. Please contact our central office immediately by calling 1 (773) 673-9203.
A1 Rental Vans accepts all major credit cards, debit cards, quick pay systems, checks and cash for payment of the entire reservation. (Must have a credit card to authorize for the rental). All reservations made online or over the phone need a $250 dollar or 33% Deposit (depending on make and model), which will be held as a deposit towards your rental and will be refunded immediately upon the return of the vehicle. The total estimate for the rentals will be charged on the day of your rental upfront and the cost for extra miles used other than your allowed free miles will be charged at the end of your rental. The renter guarantees the reservation with the credit card expressly authorizes A1 Rental Vans to process the credit card for any other associated charges due under the agreement unless other payment arrangements have been made in advance. The renter is responsible for all the tolls, tickets, red light camera violations or any other violations occurred during the period of your rental. There will be a discount for all payments made by cash depending on the duration of the rental.
All renters must bring a credit card showing your name on it and must bring any current utility bills to prove your current address. All renters must sign our credit card authorization form agreeing that they are responsible for paying any cost associated with your rentals. A1 Rental Vans have the right to decline your rental if anyone does not meet all our rental requirements. The person who made the reservation online or over the phone must come to our office at the time of the rental.
You can also authorize anyone else to pick up the van if you are not available, in that case, we can use only the information of the person who will be coming to our office for picking the van up. We will be using the credit or debit card of the person who will be coming to pick up the van at the time of the rental.
A1 Rental Vans has a 24-Hour cancelation policy. Free cancellation and full refund are available if a reservation is canceled within 24 hours of the made reservation. This does not apply reservations made within 72 hours of pick up and will be charged the full deposit for cancelation. A deposit of 33 percent of estimated rental charges are due at reservation. Any cancellations after the 24-hour cancelation window will be charged a deposit of 33 percent of total rental charges. Rental cancellations on the day of or after will be charged for the entire reservation amount. No exceptions. A1 Rental Vans will not provide a refund if you fail to provide all required documents at the initial time of vehicle pick up and/or trip interruption not caused by A1 Rental vans. (COVID not a valid excuse) All cancellations and date changes must be requested via email only.
No call no show policy: Your payment secures your vehicle and reservation dates. No call/No show will be charged the entire duration of the reservation plus an applicable fee. No exceptions.
Our vans have a high ceiling and extended air conditioner on the roof of the vehicle, so you are not allowed to use a drive-thru and any parking garages less than 12 feet high and cannot accommodate the length of the van of 23 feet.
It is your responsibility to obey the traffic rules and regulations of the places you visit. Also, we recommend you drive at a very low speed or stop in a safe place during windy, snowy or any hazardous conditions. Everyone needs to be secured with seat belts on while the vehicle is moving. All customers need to bring their own car seats if needed. Always drive within the speed limits and follow the rules of the road.
There is a mileage limit of 250 free miles per day. Any overage will be charged 0.35 cents per mile and will be collected when the vehicle is returned back to the rental location.
Sprinter and Ford vans depending on the model takes Unleaded Gasoline. Please make sure you fill the tank with the correct fuel type. (Please Contact Us if in doubt)
Mercedes Benz Diesel vans are available. Please check the gas cap and the inside of the vehicle to identify the gas type. In addition, DEF fluid is need for Diesel Vehicles. If in doubt call us. If we are not available a quick search in google can give you a tutorial on how to fill DEF fluid.
Smoking and Vaping are absolutely not allowed in all our vehicles. Cigarette smells at return can cost the customer at least $500 for cleanup and detailing and $50 service charge